Canceling Your Wingify Subscription
If you want to discontinue using Wingify, you can cancel your Wingify subscription from the Wingify app directly. You will not be billed anymore once the subscription is canceled successfully.
Note: The owner and the admins of the main workspace can request cancellation from the Wingify app. If the owner or admin is not associated with the account anymore, please send the cancellation request to support@wingify.com. The request will be processed once it is successfully authenticated.
Post successful cancellation, once the retention period expires, we will initiate the process to delete your account and the corresponding data from our servers. To know more, refer to Wingify Terms and Conditions.
Note: By default, Wingify retains your test data and account setup for 45 days after the end of the current subscription period. If you wish to delete the account and all the data immediately, contact support@wingify.com.
For the first 45 days post-expiry of your account, Wingify does not perform any action. But, in the next 46 to 90-day period, the following happens:
- Permanent deletion of all your past data associated with your workspaces.
- All additional workspaces and associated users will also be deleted.
- Keeping Wingify SmartCode on your codebase will not fetch the campaign settings, as the campaigns will be deleted when the account is deleted.
To cancel your subscription:
Log in to your Wingify account.
Click the gear icon ⚙ on the top right.
From the navigation menu on the left, click Subscription and Invoices > My Subscription.
Click the ellipsis icon on the right and then click Cancel Subscription.
In the Reason for cancellation field, specify the reason for canceling your Wingify Subscription.
Click Raise a cancellation request. A confirmation pop-up appears.
To confirm your request, click Ok on the confirmation pop-up.
#Need more help?
For further assistance or more information, contact Wingify Support.